[BadgeOS Support]

in reply to: Issues when Social Sharing plugin is enabled #38055

Hi Davide,

Thanks for reaching out to us. We would like to have some details on the issue so we can diagnose the issue and provide a possible fix. Please provide some screenshots of the errors you are having? Also, provide the error in the browser console log or server logs if any? Apart from this, please also ensure you have the latest version of Social Sharing Add-on which is 1.3, which already fixed a few old issues.

Let me know if I can help you with any other questions.

Thanks

[BadgeOS Support]

in reply to: congratulations pop up continuously showing even after closing them #38054

Hi Henri,

Thanks for reaching out to us. We have double-checked the congratulations dialogue in our environment on the Latest version of BadgeOS and Congratulations and we found it working perfectly as it should.

Can you please provide more details about the issue you are getting? Are there any particular steps you go through when you face this issue? Is there any error on the console?

Thanks

[BadgeOS Support]

in reply to: Badge is not validating #37464

Hi Richard,

We have double-checked the process of the add-on and found it is working as expected. Can you please elaborate the issue a bit more with the help of screenshot/video or re-producible steps.

• Have you setup the required pages of the add-on?
• Have you enabled badge baking from badge edit page?
• Steps to reproduce the issue?

Thanks

[BadgeOS Support]

in reply to: can’t use with LinkedIn #36362

Hi Bruce,

The add-on comes with direct integration for Facebook, twitter, and Linked in. With the current version of the add-on, you now have option to allow users to share badges to social media directly.
See screenshot: https://drive.google.com/file/d/1GLz2hXOWXD2zsYYHlClA29wsiS1957Eb/view?usp=sharing

Please let us know if this fix your issue.

Thanks

[BadgeOS Support]

in reply to: Social Sharing #34194

Hi Tshepo,

This shortcode doesn’t require any parameter you can simply add the shortcode to the page and select that page as evidence page from BadgeOS settings. Evidence page is used to verify and share the badges on social platforms.
See screenshot: https://drive.google.com/file/d/18p0rCzoniHHypRqcg3F7rOQNwpsflEcH/view?usp=sharing

However, When you install the add-on, a notice will appear at the top of admin page to configure the admin pages automatically.
See screenshot: https://drive.google.com/file/d/17VCz5CF-viuGxLVlXRp1MjYXIwTOtPE5/view?usp=sharing

Furthermore, we have released a new version of BadgeOS which has option to display earned badges of logged in user on front-end. We are going to release a new version of BadgeOS Social sharing add-on this which will display the options to share the badges below every badges when using above shortcode.

Please let us know if you have any further questions.

Thanks

[BadgeOS Support]

in reply to: Social Sharing #34071

Hi Tyler,

Please find the detailed documentation of the add-on below.

Documentation: https://docs.badgeos.org/article/88-badgeos-social-sharing
FAQs: https://docs.badgeos.org/article/89-badgeos-social-sharing-faqs

Thanks

[BadgeOS Support]

in reply to: [IMPORTANT] Referring Links Support Guidelines #33791

Hi Kuekrit,

Unfortunately, current version of the add-on doesn’t support link expiration. However, we are going to add a new option in the add-on to expire that referring link once it is used. We will release this new version in 2 weeks.

can I create button to my website for User can generate link to give Badge to other user?
>> There is an option in BadgeOS to nominate others for any badge, you can create a nomination form for this. However, allowing users to generate referring link for others can be done as well through customization.

Please let us know if you have any further question.

Thanks

[BadgeOS Support]

in reply to: Single user not showing up in the leaderboard #33423

Hi James,

We have double-checked the add-on and found it is working fine. Can you please update the add-on to the latest version. We have just released a new version of the add-on (1.1.5) in which we have fixed the metric sorting related issues.

If the updated doesn’t work for you, please provide us your staging site admin and FTP credentials so that we can further investigate the issue there to come up with a quick fix.

Thanks

[BadgeOS Support]

in reply to: Leaderboards are empty after creation #33422

Hi Melanie,

Glad to know that it works for you.

[BadgeOS Support]

in reply to: Points set to zero but badges appearing after update (plugins & Db) #33250

Hi Azziz,

We are going to release a new version of the BadgeOS Leaderboard add-on next week which will fix this issue.

Thanks

[BadgeOS Support]

in reply to: Points set to zero but badges appearing after update (plugins & Db) #33220

Hi Azziz,

Well, we just created a new Leaderboard and rebuilt it after saving as per the above steps (mentioned in previous message) and found it is working fine on staging server. Can you please elaborate this a bit more.

• what plugins/add-ons (other than BadgeOS and leaderboard add-on) you are using on production server?
• What are the steps to reproduce the issue?

Thanks

[BadgeOS Support]

in reply to: Points set to zero but badges appearing after update (plugins & Db) #33202

This reply has been marked as private.

[BadgeOS Support]

in reply to: Points set to zero but badges appearing after update (plugins & Db) #33198

Hi Azziz,

Please provide us your staging site admin and FTP credentials so that we can further investigate the issue on your server for the quick solution.

Thanks

[BadgeOS Support]

in reply to: Points set to zero but badges appearing after update (plugins & Db) #33191

Hi Azziz,

Please elaborate the Leaderboard issue a bit more.

• What version of BadgeOS Leaderboard add-on you are using?
• What are the steps to reproduce the issue?

Thanks

[BadgeOS Support]

in reply to: Points set to zero but badges appearing after update (plugins & Db) #33188

​Hi Azziz,
​
​BadgeOS displays the user points on admin profile page only. However, If you are displaying the users points at theme header using custom code, then you will need to update the BadgeOS function to display the points.

badgeos_get_users_points(bp_displayed_user_id()) to get the users points in /themes/boss/buddypress/members/single/member-header.php file on line # 142.
Note: file path and line number can be changed as per your installation.

This function should be replaced with badgeos_get_points_by_type( $points_type_id, bp_displayed_user_id() ) where $points_type_id would be the point type post id.

For Leaderboard, Please make sure to use the latest version of the add-on and follow the steps below to rebuild the leaderboard:

• Go to Dashboard -> BadgeOS -> Leaderboard and edit the leaderboard
• Select any achievement type in “Achievements to track” option
• Selects points types to track in the leaderboard
• Save the leaderboard
• After saving the leaderboard, click on the “Rebuild Leaderboard”

See screenshot: https://drive.google.com/file/d/11cMTshgcXNRcqd3mK6nj0qb7zi5Zbhki/view?usp=sharing

Thanks

[BadgeOS Support]

in reply to: The site is experiencing technical difficulties. Please check your site admin #33176

Hi Michael,

We have double-checked the add-on and found it is working fine. It seems you have not updated the BadgeOS plugin to the latest version (3.2). We have added new point types in BadgeOS 3.0, Please make sure to update the BadgeOS plugin and it’s add-ons to the latest version in order to function correctly.

See this: https://wordpress.org/support/topic/badgeos-3-0-major-update/

Thanks

[BadgeOS Support]

in reply to: Points set to 0 and badges not displaying after update to BadgeOS 3.2 #33005

Hi Sonia,

Please find our response to your questions.

• So manually awarded points are lost just lost? What is the proper way to add points manually in the user profile so they are not lost in future updates?
  >> From the version 3.0, manually points are also added with the triggers so it won’t be effected with the updates in future.
• Sorry if I didn’t explain well but the points do not appear in that rank metric menu – that is the problem I am having. So your solution doesn’t work because the option simply is not there.
  >> We are unable to reproduce the issue. However, we are going to release a new version of the add-on this week. If you still see the issue after the updates, we will require your staging site admin and server credentials so that we can further investigate the issue on your server for the quick solution.

Thanks

[BadgeOS Support]

in reply to: Points set to 0 and badges not displaying after update to BadgeOS 3.2 #32980

​Hi Sonia,
​
​Please find our response to your questions.

• ​I had added additional points to some users manually prior to the upgrades to BadgeOS, and those extra points are gone. For example if they had 500 points from earning badges and I gave them 100 extra points manually, they used to have 600 points total. Now after these updates they only have the 500. The extra 100 points added manually seems to have disappeared – is there any way to preserve those extra points?
  ​>> Awarding manual points to the users from their profile page just update the users total points. It doesn’t update the user meta for this manual awarded points that’s why updating the earned points and achievements after plugin update didn’t find this in the user meta and so these manual points are not added to the users accounts. You will have to award 100 points manually to the users again. However, if there are a number of users on your site, a simple script can be written that will award the 100 extra points to each users. Please let us know if you need our help in that script.
• How can I sort the Leaderboard by Points now that I have this new points type? My only choices for sorting are Journal Entries and Badges. IMAGE ATTACHED FOR THIS ONE
  ​>> Please select academy points as default rank metric to sort the leaderboard by academy points.
  ​See screenshot: https://drive.google.com/file/d/1HtauIh37QtwqLoNii_-mQyLa0SxNWyTq/view?usp=sharing

Thanks​

[BadgeOS Support]

in reply to: BadgeOS concerns #32971

Hi Graeme,

We have released a new version of the congratulation add-on which has fixed that fatal error. We have already updated the add-on to your staging site and tested it.

Thanks

[BadgeOS Support]

in reply to: Leaderboards broke after updates #32967

Hi James,

We have just released a new version of the add-on which has fixed that issue so you can track the points only in the Leaderboard now. Please update the add-on to the latest version.

Note: Don’t forget to click on the rebuilt leaderboard button after saving the leaderboard.

You can download the latest version of the add-on from your account page.

Thanks

[Author]

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